Privacy Policy – Sögne Home

Last updated: 19 August 2025

These Privacy Policy guidelines describe how Sögne Home (“the site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sognehome.no (“the site”), or otherwise communicate with us about the site (collectively, the “services”). In this Privacy Policy, “you” and “your” refer to you as the user of the services, whether you are a customer, a visitor to the site, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, or for operational, legal, or regulatory reasons. When we do so, we will post the updated Privacy Policy on the site, update the “Last updated” date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use information we collect about you to communicate with you, improve or enhance the services, comply with applicable legal obligations, enforce our Terms of Service, and protect or defend the services, our rights, and the rights of our users and others.

 

Personal Information We Collect

Information you provide directly to us may include:

• Contact information: name, address, phone number, email address.

• Order information: name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information: username, password, security questions, and other details used for account security.

• Customer support information: any information you choose to provide when communicating with us (e.g., messages submitted through the services).

Some features of the services may require you to provide specific information. You may choose not to provide such information, but doing so may prevent you from accessing or using these features.

Information we collect about your use may include:
We automatically collect certain information about your interactions with the services (“usage data”) using cookies, pixels, and similar technologies. Usage data may include device information, browser information, network connection details, IP address, and other information about how you interact with the services.

Information we obtain from third parties may include:

• Service providers such as Shopify, which supports our store and services.

• Payment processors, which collect payment details (e.g., bank account, credit/debit card, billing address) to process your transactions.

• Marketing and analytics partners, through tracking technologies (pixels, web beacons, SDKs, third-party libraries, cookies).

All information obtained from third parties is processed in accordance with this Privacy Policy. See also the section Third-Party Websites and Links below.

 

How We Use Your Personal Information

• Provide products and services: process payments, fulfill orders, send notifications, manage accounts, organize shipping, and handle returns or exchanges.

• Marketing and advertising: send promotional communications by email, SMS, or postal mail; display relevant ads. For EEA residents, this processing is based on our legitimate interests under GDPR Art. 6 (1)(f).

• Security and fraud prevention: detect, investigate, and prevent fraudulent or unlawful activity. Protect account access details.

• Customer support and service improvement: respond to inquiries and improve our services, also based on our legitimate interests (GDPR Art. 6 (1)(f)).

Cookies

We use cookies to operate and improve our site and services, remember your preferences, analyze interactions, and tailor ads. For details on cookies used via Shopify, see: Shopify Cookie Policy.

Most browsers accept cookies by default, but you can adjust settings to delete or block them. Blocking cookies may negatively affect site functionality.

 

How We Disclose Your Personal Information

We may disclose personal information under certain circumstances, including:

• Service providers: IT management, payment processing, analytics, support, cloud hosting, fulfillment, and shipping.

• Business and marketing partners: who may use your information according to their own privacy policies.

• With your consent: e.g., social media integrations or widgets.

• Affiliates and group companies: for legitimate business purposes.

• Legal and business reasons: compliance with obligations, mergers, or to protect rights and services.

We do not use or disclose sensitive personal information without your consent.

 

Third-Party Websites and Links

Our site may contain links to third-party platforms. We are not responsible for the privacy or security of such platforms. Information shared publicly or on social media platforms may be visible to other users.

 

Children’s Data

Our services are not directed at children, and we do not knowingly collect personal information from children. If you believe your child has provided us with information, please contact us to request deletion.

 

Security and Data Retention

We use appropriate safeguards but cannot guarantee “perfect security.” Do not send sensitive information via insecure channels.

We retain personal data only as long as necessary for account maintenance, providing services, compliance, dispute resolution, and legal obligations.

 

Your Rights

Depending on where you live, you may have rights including:

• Access to personal data we hold about you.

• Deletion of your data.

• Correction of inaccurate information.

• Data portability in certain cases.

• Opt-out of sale/sharing or targeted advertising.

• Restriction of processing.

• Withdrawal of consent (when processing is based on consent).

• Appeal if we decline a request.

• Manage communication preferences: opt out of marketing emails via unsubscribe link.

We may need to verify your identity before responding. Authorized agents may act on your behalf with proof of authority.

We will not discriminate against you for exercising your rights.

 

Complaints

If you have complaints about our processing, please contact us. If unresolved, you may lodge a complaint with your local data protection authority (for EEA residents, see the list of supervisory authorities).

 

International Users

We may transfer, store, and process your personal data outside your country, including by third-party service providers. For EEA/UK data transfers, we use approved safeguards such as Standard Contractual Clauses unless the destination country is deemed adequate by regulators.

 

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Email: therese@folk.no
Address: Dronningens gate 31, 4610 Kristiansand S, Norway

Unless otherwise stated, Sögne Home is the controller of your personal data under applicable data protection laws.